F A Q
1. What is Clean Virus Online?2. What is remote online computer support?
3. How is the service offered?
4. What is online payment service?
5. How can your engineers help me?
6. Is it secure?
7. Can you get back into my computer after my session is over?
8. Why is our service better than traditional support options?
9. Is it easy to use?
10. Is your service guaranteed?
11. Are your technicians qualified to work on my computer?
12. Do you provide any on-site service?
13. Do you support all operating systems?
1. What is Clean Virus Online?
Clean Virus Online is an online spyware and virus removal service. It’s an online paid service. We access customer’s computer remotely and manually fix all viruses and threats within minutes.
2. What is remote online computer support?
Remote computer support, or ‘online support', allows our engineers to remotely view your computer screen and securely fix most computer problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a supertech to 'view' and 'interact' with your computer remotely via the Web - fixing problems quick.
3. How is the service offered?
Online virus removal service is offered in two ways:
- Pre-paid card service.
- Online payment service.
4. What is online payment service?
If you are unable to get our pre-paid cards,you can get our service online.What you have to do is logon to our website and enter into a chat session with our technician using the chat button given in the home page. Once our technician identifies your issue, you will have to make the online payment in order to get the service using the "Buy online" option given in the home page. The payment is through "PayPal" payment gateway which is the most secure and trusted payment gateway today.
Our technician then access your system remotely with your permission, manually scans and eliminates all threats in your computer. After all your issues are fixed, our technician leaves the control of your system.
5. How can your engineers help me?
Through our 'hands-free', remote computer support service, we can:
- locate and remove viruses
- stop pop-ups, remove adware/spyware
- speed up your computer and increase performance PC tune-ups
6. Is it secure?
Of course, it is very much secure. We use the most secure remote tool software available today. Once our engineer set-up a unique end-to-end connection with your computer no one else can view or access during the session. That ensures your security and privacy. Also we have a supervisory team who will be monitoring the works of the technician to ensure that everything is working in a proper way.
7. Can you get back into my computer after my session is over?
No, never. Nobody can access your computer unless you permit him to do so.
8. Why is our service better than traditional support options?
Earlier, when we had an issue with a virus we generally follows three methods:
- Formatting the system, which leads to loss of data and operating system validity.
- Calling a technician home,which is time consuming and very expensive.
- Taking the pc to workshop, which even take days to get the work done and also expensive.
So it’s sure that remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.
9. Is it easy to use?
Very much! By allowing the remote engineers to access your computer through the Internet, they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the engineers are fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply log in to www.cleanvirusonline.com, Let us help!
10. Is your service guaranteed?
YES, we at cleanvirusonline.com give major consideration to customer satisfaction.
We want you to receive the value you deserve. So to ensure our valuable customer’s satisfaction we offer 15 DAYS free service guarantee. Within this 15 days if your computer is infected we will fix it for you at no cost.
11. Are your technicians qualified to work on my computer?
Yes, by all means. Our experts are well qualified and trained by these companies
* CompTIA
* Microsoft
* Cisco
12. Do you provide any on-site service?
NO, our service is an online service.
13. Do you support all operating systems?
At present, we can support only windows operating systems.(Windows 98 and above)
